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Company:
Ministerio de Ciencia e Innovación (The Ministry of Science and Innovation of Spain), GLPI customer since 2020.
Industry & background:
The Ministry of Science and Innovation is responsible for exercising the powers of research, technological development and innovation in space matters, including representation and participation in European Union and international organizations.
Challenge:
Counting with more than 250 employees and operating several offices, we were in the need of the complete ITSM solution, focused on users support and request tracking, but at the same time we wanted to get the full insight for our tech park and assets, licenses and providers.
Requirements:
The winning solution must be open source, highly customizable, robust but flexible, ITIL compliant.
GLPI solution:
We use GLPI as the main Helpdesk tool for user support and as inventory tracker, extra functionality, as knowledge base, and to have full track of licenses and provider statuses.
Pros of having GLPI are numerous, it is a robust and flexible tool, with easy-to-extend functionality due to the great plugin portfolio, allowing a quick and successful deploy of (in our case) Helpdesk services.
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